RETURNS AND EXCHANGES
RETURNS
If for any reason you are not entirely satisfied with your purchase at www.halofromnorth.com, you have the possibility of returning the products to us. You have fourteen (14) days from the date you received your order to return or exchange. If 14 days have passed since your purchase, unfortunately we can’t exchange or offer you a refund.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase for example the packing slip that came with you order. If you are returning a part of your order, kindly mark out which product you are returning to the packing slip.
We will send you an email if the return is rejected. If you are approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment within a certain amount of days. You will receive an e-mail once the refund has been done.
We offer a flexible returns, exchange and cancellation policy to make your online shopping experience even easier. We do monitor the number and reasons of returns made by customers so that we can take the reasons into consideration in product development and environmental impact. In case we notice a remarkable increase in continued returns it may, at our discretion, lead to the closure of your account or future orders being refused.
We only accept returns or exchanges purchased at www.halofromnorth.com.
Please contact our customer service at shop@halofromnorth.com if you have any questions regarding returns or exchanges. We will do our best to get back to you within 24 hours.
In all domestic orders, we provide a return label for the Finnish Postal service. If you wish to return the order - attach the return label on top of the original package and leave the package to your nearest Postal office. Remember to include the packing slip in the box.
However, the customer is in charge of the shipping costs. The shipping and returning costs will be reduced from the refund of the order. Note, that if your are returning your package from outside the European Union, you are responsible for returning/shipping fees and all customs clearance fees.
You can also always bring your return straight to our concept store in Erottajankatu 19, 00130 Helsinki, Finland. That way you can avoid the return costs.
When returning from abroad, outside Finland - we suggest you insure the package via Mail or DHL and purchase tracking services for your protection, please provide tracking information in email of return/exchange request to shop@halofromnorth.com.
Save the shipping receipt for your records. Please note that only merchandise received by our warehouse can be processed.
You will receive an e-mail notification upon the receipt of your return, provided that your e-mail address is included on your return/exchange mail to shop@halofromnorth.com .
Same return/exchange policies apply to gift recipients who would like to return the hálo merchandise for refund or an exchange.
Please allow 14 business days for us to receive and process your return or exchange. Personalized Items cannot be returned or exchanged.
Hálo reserves the right to assess merchandise and determine whether damage is a result of defective production or normal wear.
EXCHANGES
Making an Exchange:
Exchange requests must be made within 14 days of the order receipt for merchandise purchased at full retail price.
Specify the exchange item and the new color / size / style on the return/exchange mail to shop@halofromnorth.com.
Include the request in your return package. Simply ship it back to us with the provided return label and we’ll send your new item. Attach the return label on top of the original package and leave the package to your nearest Postal office. Remember to include the packing slip in the box.
If you are exchanging an item due to a mistake made by hálo or because of quality issues, we will reimburse you with store credit for the shipping costs.
Availability of the replacement item is not guaranteed. You will receive an e-mail notification upon the completion of the exchange processing. If you have any questions or concerns, please e-mail us at shop@halofromnorth.com.
Questions?
If you have any questions regarding returns or exchanges, please contact us at shop@halofromnorth.com
You can always return or exchange your order in our store:
hálo | HALO FROM NORTH Ltd.
Erottajankatu 19
00130 Helsinki
FINLAND
shop@halofromnorth.com
0400276785