We only accept returns or exchanges purchased at or in-stores. You can also request a self-serve return by logging in at

If for any reason you are not entirely satisfied with your purchase at, you have the possibility of returning the products to us. You have fourteen (14) days from the date you received your order to return or exchange. If 14 days have passed since the receipt of your order, unfortunately we can’t exchange or offer you a refund.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase for example the packing slip that came with you order. If you are returning a part of your order, kindly mark out which product you are returning to the return form.

We will send you an email if the return is rejected. If you are approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment within a certain amount of days after the return is processed.

We offer a flexible returns, exchange and cancellation policy to make your online shopping experience easy. We do monitor the number and reasons of returns made by customers so that we can take the reasons into consideration in product development and environmental impact. In case we notice a remarkable increase in continued returns it may, at our discretion, lead to the closure of your account or future orders being refused.

We only accept returns or exchanges purchased at

Please contact our customer service at if you have any questions regarding returns or exchanges. We will do our best to get back to you within 24 hours.

In all domestic orders, we provide a return label. If you wish to return the order - attach the return label on top of the original package and leave the package to your nearest drop off location. Remember to include the packing slip and return form in the package.

The customer is in charge of the shipping and return costs. The shipping and returning costs will be reduced from the refund of the order. Note, that if your are returning your package from outside the European Union, you are responsible for returning/shipping fees and all customs clearance fees.

You can also return your order to hálo store at Fredrikinkatu 24, 00120 Helsinki, store return has no return cost!

When returning from outside Finland - we suggest you insure the package and purchase tracking services for your protection, please provide tracking information in email of return/exchange request to

Save the shipping receipt for your records. Please note that only merchandise received by our warehouse can be processed.

Same return/exchange policies apply to gift recipients who would like to return the hálo merchandise for refund or an exchange.

Please allow 14 business days for us to receive and process your return or exchange.
Personalized Items cannot be returned or exchanged.

Hálo reserves the right to assess merchandise and determine whether damage is a result of defective production or normal wear.


Making an Exchange:

Exchange requests must be made within 14 days of the order receipt.
Specify the exchange item and the new color / size / style on the return/exchange mail to and on the return form.

Include the request in your return package. Simply ship it back to us with the provided return label and we’ll send your new item. Attach the return label on top of the original package and leave the package to your nearest drop off location. Remember to include the packing slip and return form in the package.

If you are exchanging an item due to a mistake made by hálo or because of quality issues, we will not charge you for extra shipping costs.

Availability of the replacement item is not guaranteed. You will receive an e-mail notification upon the completion of the exchange processing. If you have any questions or concerns, please e-mail us at

You can also exchange at hálo store Fredrikinkatu 24, 00120 Helsinki or hálo flagship store Leviraitti 2, 99130 Levi.


If you have any questions regarding returns or exchanges, please contact us at